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Tools to elevate your customer support and enhance marketing effort

Customer support

In today’s business, customer support has become a significant pillar of success. As more and more businesses are shifting towards customer centric approach, customer support softwares are gaining an upper edge. 91% of dissatisfied customers simply won’t do business with you again. Worse, only 4% will let you know. On…

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Adrian • February 22, 2018

Leverage Customer Service As A Powerful Marketing Channel

Customer service as a marketing channel

Ever thought how Starbucks made its way internationally without making even just one television commercial? You might haven’t thought of this before but I bet you it blew your mind realizing they really never cared making TV commercials. Here’s one quick answer that you might also use for your marketing…

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Michelle • January 19, 2016

Quick Facebook Chat – Your Key To Amazing Customer Service…

Quick Facebook Chat - Never lose a customer with on-site Facebook chat

If you have ever purchased a product from Zappos, you must have noticed that their customer service is top-notch. In fact, best customer service has always been what makes Zappos successful. What’s more, studies show that, customers will be 300% more likely to come back and buy more by adding…

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Michelle • January 19, 2016