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7 Tips to Keep Customers Come Back Several Times without…

To grow sustainably, acquiring new customers is not enough. For life-long value, you need a plan to keep customers coming back to you and increase customer retention rates. 5% increase in customer retention rate can lift 25%- 95% profits. Retaining an existing customer is 7x more expensive than acquiring a…

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Lavendaire • November 6, 2019

Customer Service Trends That Will Dominate In 2019

Today’s article on Customer Service Trends That Will Dominate In 2019 is brought to you by Jared Corell – a customer-support specialist and a marketing evangelist at Proprofs Chat. Let’s welcome Jared in our blog, and learn from his invaluable experience! Global market trends tend to change really fast. And, organizations aim to…

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Emily • March 1, 2019

Leverage Customer Service As A Powerful Marketing Channel

Customer service as a marketing channel

Ever thought how Starbucks made its way internationally without making even just one television commercial? You might haven’t thought of this before but I bet you it blew your mind realizing they really never cared making TV commercials. Here’s one quick answer that you might also use for your marketing…

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Michelle • January 19, 2016

Quick Facebook Chat – Your Key To Amazing Customer Service…

Quick Facebook Chat - Never lose a customer with on-site Facebook chat

If you have ever purchased a product from Zappos, you must have noticed that their customer service is top-notch. In fact, best customer service has always been what makes Zappos successful. What’s more, studies show that, customers will be 300% more likely to come back and buy more by adding…

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Michelle • January 19, 2016