Facebook messenger and live chat are a winning combination when it comes to customer support. Providing live, instant and personalized customer support is extremely effective to not only increases customer satisfaction but also boost up conversion rate.
If you are looking for a free and efficient tool to communicate with your customers from Facebook Messenger right on your store, Beeketing proudly introduce Facebook messenger live chat – a major revamp of Quick Facebook Chat. The app allows your customers to chat directly with you without leaving your online store. This enables you – the store owners to have a continuous chat session, regardless of whether your customer is on Facebook Messenger or the store’s website.
For customers, it means the conversations with the stores can be carried out in a similar way to friends, and the history can be retained for context. Whether they have a pre-sales question or need to resolve an issue, they can initiate a conversation through Quick Facebook Chat widget on your websites directly and seamlessly.
How to implement Facebook Messenger Live Chat
Step 1. Install Quick Facebook Chat with just one click – no coding work needed
Step 2. Whitelist your domain to specify a list of third-party domains that are accessible in the Messenger webview. In order to set or update the domain whitelist, you must have the ‘Administrator’ role for the Page and do the following to update your domain whitelist
- Click Settings at the top of your Page
- Click Messenger Platform on the left
- Edit whitelisted domains for your page in the Whitelisted Domains section. Type in both the HTTP:// and HTTPS:// variants of your domain to ensure it works for 100% of users. Click the SAVE button.
Step 3. Connect Quick Facebook Chat with your page by adding Facebook Page URL into the app admin dashboard
- Facebook Page URL is the part of your web address after the https://www.facebook.com/
- Put this URL into Quick Facebook Chat to connect the app to your page
That’s it – All are set. Quick Facebook Chat is ready to satisfy your customers and lift up your conversions.
Again, if you have not installed Quick Facebook Chat yet, install app now to leverage the power of Facebook Messenger live chat.
Facebook Messenger live chat offers a convenience and effectiveness communication channel to your online store. Whether they want to learn about a new product or have any request, you can tailor your interactions to meet their specific needs – and get closer to your eCommerce goals – boost up your sales.
With half of the world’s online users, we hope that Facebook Messenger live chat will help you maximize the opportunity to communicate at scale with your existing and potential customers.